In case the size and fit does not work, we offer exchanges*.
Refunds are only in the form of store credit vouchers. We are unable to make any cash refunds.
Step 1: If you wish to exchange a product, please inform us within 48 hours of receiving it via one of the methods below. Please mention Name and Order number.
Email – email@example.com
Send a WhatsApp message to +91 9314933416
Step2: Kindly send the garment back to us within 7 days of receiving it, to the address below.The products should be unused, unwashed and in the same condition as it was received in.
C-56, Behind Sodani Sweets,
Siwar, Bapu Nagar, Jaipur (Rajasthan) – 302015
Contact Number: +91 9314933416 / 0141-4040909
We will be unable to exchange if the garment is received later than 7 working days.
The first shipping for an order is free. The cost of the return shipping has to be borne by the customer. We are unable to offer reverse pickups.
Step 3: Once the product is received and approved by our quality team, we will issue an exchange voucher equal to the amount of your purchase. The voucher will be valid for ONE month from the date of issue.
We are unable to make any cash refunds. Refunds are only in form of store credit vouchers.
No exchanges or refunds in sizes XXL & XXXL as these are made only to prepaid orders.
In case you receive a damaged product, please inform within 24 Hrs. of delivery about the return or exchange of the product. ‘Damage’ does not include any issue with the product pertaining to the style/design of the product. Bleeding and rubbing of vegetable dyes (especially the Indigo dye) is not a defect.
Orders can be cancelled by emailing us on firstname.lastname@example.org or via WhatsApp message on +91 9314933416. Orders can be cancelled only before shipment has been dispatched.
* Only SIZE exchanges are possible in case of crop tops
** No returns/exchanges are possible in Dupattas and on the Omaana BASICS range.
***The exchange policy is applicable only to non-discount items
– Please note that minor variations in colour may be seen due to different monitors and the colours may not be 100% accurate.
– Please note that when you choose to shop at Omaana.com you as the buyer agree to our shopping terms, conditions and policies.