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Exchange And Return Policy

Exchange And Return Policy

While our aim is to spread love to our Customers through our designs, it is our responsibility to be fair to the dynamic ecosystem involving talent and efforts of our team and various local artisans. Our policies are designed being cognizant of that.

Refund/Returns ?
As a company policy, we do not provide refunds or take returns.
(For any fulfillment errors, please get in touch with us on infoomaana@gmail.com and we will assist you)

Exchange?
– Delivered product can be exchanged with another size or even another item of same or higher value (difference amount to be paid)
– Product needs to be in original condition with tags and packaging intact
– Please mail us at infoomaana@gmail.com within 3 days of receiving the product and we will get in touch with you guiding the exchange process.
– In case new size in not available with us or if you want to order any dress in future, we shall offer you Gift Card with lifetime validity (of same value)
– Any item can be exchanged just once

Received damaged product?
– If you have received a damaged product, please mail us with images at infoomaana@gmail.com within 3 days of receiving the product and we shall validate the damaged product with our Quality Department.
– Post validation, we will initiate dispatch of a fresh item or offer you Gift Card with lifetime validity.

IMPORTANT NOTE

– If an item is exchanged once, it cannot be exchanged again
– Delivered products need to be in original condition with tags and packaging intact. Items showing any signs of wear / being used are not eligible for returns or exchange.
– Only after receiving and checking the ‘for-exchange’ product, further process for either exchange or Gift Card will be initiated
– Sale/Discounted products are not eligible for returns/exchange or refunds